FAQs


WHERE DO YOU SHIP FROM?

Bearsumo is an online based company that offers an exclusive line of high-quality products at affordable prices. We go above and beyond to make each and every one of our customers' shopping experience a delight. Our headquarter is located in California. However, our warehouses currently ship from six different locations worldwide: U.S, United Kingdom, Australia, China, New Zealand and Singapore.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 2 - 5 business days. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

All items in store may take 2 to 5 business days to process. Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location Estimated Shipping Time
United States 10-30 business days
Canada, Europe 15-40 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days
Middle East (UAE, Saudi Arabia) 20-40 business days
SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@bearsumo.com as soon as possible. 

Bearsumo is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Bearsumo will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and:

  • The customer refuses to accept the package
  • Number of attempts is made in the country of destination to deliver the package.

Bearsumo reserves the right to abandon the package(s) and will not be responsible for any refund.

REPLACEMENT & REFUND

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

See more about our refund policy here: Bearsumo's Replacement & Refund policy.

What is the replacement policy?

If your product is damaged or defected, please kindly email us with the subject line “Replacement: Damage or Defected item - Order Number No. [X]” with the following information:

  • Photo of the shipping label;
  • Photo and/or video of the damaged or defected item.

The replacement policy will only apply to damaged items or products that have any manufacturing problems. We will not make any replacement or refund once the product has been successfully delivered in normal condition.

You DO NOT need to send your purchase back to us. 

See more about our replacement policy here: Bearsumo's Replacement & Refund policy. 

Please provide your tracking number (not order number):

🇺🇸 UNITED STATES

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🌐 WORLDWIDE

 

If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.
When will I get my order?
We proudly offer worldwide shipping via ePacket! Please note order processing time is typically 2 - 5 business days.
Once your order has shipped estimated delivery time is between 10 to 15 business days. Please consider any holidays that might impact delivery times.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.